Use Case no. 1
Track & Fix
Late Deliveries
When you run a multi-location restaurant chain, SLA control isn't just about speed — it's about knowing exactly where things go wrong, why they happen, and how they impact your bottom line.
For many owners, delivery is a black box.
You start seeing reviews slip, complaints about late orders, and managers blaming "the system" or the delivery platforms. You try to get answers, but the story changes depending on who you ask.
Your teams give different stories at every location. Manager A says it's the aggregators' fault. Manager B blames staffing. Manager C insists everything is fine on their end. Meanwhile, aggregators insist their numbers are accurate and any delays aren't their responsibility.
Your margins suffer while you're left guessing. Even with dozens of reports and dashboards from each platform, there's no single, clear story. You're drowning in data but starving for insights.
The real frustration? You can't definitively answer basic questions:
- Are delays your team's fault, or are aggregators understaffed?
- Which days or locations are the real trouble spots?
- How much money are you actually losing because of slow deliveries?
The Solution
TasteMetrics gives you the full picture — all your delivery data, clearly organized, so you see exactly where you're winning and where you're losing. No more fragmented reporting or conflicting stories.
Instant SLA Violation Detection
Spot SLA violations instantly, both for your own drivers and every aggregator you work with. Our color-coded dashboards show performance at a glance — red zones immediately highlight where standards aren't being met, yellow zones show borderline performance, and green zones confirm where operations are running smoothly.
Precise Problem Identification
Identify the specific hours, days, and locations where late deliveries spike. Our time-based heat maps reveal patterns you never knew existed — maybe Friday evenings are consistently problematic at Location A, or maybe aggregator X consistently underperforms during lunch rushes.
Cross-Platform Performance Comparison
Compare delivery performance across all platforms at once. No more he-said-she-said between your managers and delivery partners. See definitively which aggregators are meeting their commitments and which ones are costing you customers.
Revenue Impact Analysis
Drill down to see exactly how delays are affecting customer ratings and refunds. Connect the dots between SLA drops and revenue loss — turn abstract delivery problems into concrete financial impact that drives action.
The Results
With TasteMetrics SLA Control, you finally have the clarity you need to make informed decisions and take decisive action.
Identify Underperforming Locations
Get clear visibility into which locations need attention, with specific metrics and actionable insights. Instead of treating all locations the same, you can allocate resources where they'll have the biggest impact on performance and customer satisfaction.
Optimize Partner Relationships
Armed with data-driven insights, you know exactly which delivery partners are impacting your profitability and customer satisfaction. Use this intelligence to negotiate better terms, set performance standards, or make informed decisions about which platforms to prioritize.
Focus Internal Improvements
Identify operational gaps and training opportunities within your own teams. Know when it's a staffing issue, a process problem, or a technology limitation — and when it's time to demand more accountability from your delivery apps.
Protect Your Bottom Line
Stop revenue leakage from poor delivery performance. Every minute of delay, every missed SLA, and every dissatisfied customer has a cost. Now you can quantify that cost and take targeted action to protect your margins while improving customer experience.
From Fragmented Data to Actionable Intelligence
Stop guessing. Start knowing. TasteMetrics transforms scattered delivery data from multiple sources into a unified view that drives real results.
We integrate data from your POS systems, delivery aggregators, your own courier operations, and customer feedback platforms to create a comprehensive picture of your delivery performance. This isn't just another dashboard — it's a decision-making tool built specifically for restaurant operators who need to act fast.
Fix what matters most. Instead of spreading your efforts thin across all locations and all problems, focus your time and resources on the specific locations, times, and partners that will have the biggest impact on your bottom line.
End the blame game. Make data-driven decisions with confidence, backed by comprehensive analytics that tell the complete story. When delivery performance drops, you'll know exactly why it happened and what to do about it.